Communication and organizacional change

Authors

  • Ana María de Guadalupe Arras Vota Autonomous University of Chihuahua https://orcid.org/0000-0001-9668-4555
  • José Luis Jáquez Balderrama Autonomous University of Chihuahua
  • Luz Ernestina Fierro Murga

DOI:

https://doi.org/10.4185/RLCS-63-2008-792-418-434

Keywords:

Communication, formal communication, change and organization

Abstract

Communication is an essential element in organizational life, thanks to this process, through which human beings share experiences, it is possible for persons to accomplish joint actions, generate agreements, commitments and participate in organizational change. The purpose of this investigation is to analyze -through open messages in the form of a poster- the influence of communications as strategies of power in organizational change.

Downloads

Download data is not yet available.

Author Biographies

Ana María de Guadalupe Arras Vota , Autonomous University of Chihuahua

Lines of investigation Administration, bioethics, technology and education in the agricultural sector.

Recent posts:

Ana María Arras Votes, Emilia Durán López. (2003). Analysis of the educational field of the Degree in Agrotechnology Administration of the U.A. from Chihuahua. In Revista Mexicana de Agronegocios. Ana María Arras Votes, Emilia Durán López. (2003) Vision of Agrotechnology Administration as a profession. In Revista Mexicana de Agronegocios.

Hernández, Bateman, Chiavenato, Scott Snell, Gómez Mejía, Aguilar Valdez, Arras Vota, Fierro Murga. (2004). Administration applied to agricultural companies. Mexico. Mc Graw Hill.

Castañeda Jiménez, J. de la Torre Z. Dufoó Maciel, Mc Entee, Arras Vota, Fierro Murga. (2004). Language and communication. Mexico.Mc Graw Hill. Ana María Arras Vota, Emilia Durán López, Luz Ernestina Fierro Murga. (2005). Ethical Consulting: Strategy for Small and Medium Producers of the Agricultural Sector.

In Revista Mexicana de Agronegocios. Ana María Arras Vota, Luz Ernestina Fierro Murga, Alfredo de la Torre A, José Luis Ibave, et al. (2008). Agrotechnology and Society: The Academy by and for the Field. Mexico. Pearson. Ana María Arras Vota, Luz Ernestina Fierro Murga. (2008). Language and communication. Mexico. Mc Graw Hill. Ana María Arras Votes. (2008). Dimensions of culture. In Culture and Society. Coordinated by Rigoberto Marín Uribe. Mexico. Mc Graw Hill. Ana María Arras Vota and Anna Karina Valencia Arras. (2008). Educational technology, paradigm of postmodernity.

In Society and Culture. Coordinated by Rigoberto Marín Uribe. Mexico. Mc Graw Hill. Ana María Arras Vota, Luz Ernestina Fierro Murga, (2008). Justification, objectives, antecedents, delimitation and approach: components of the problem. In University and Knowledge, coordinated by Isabel Guzmán I. México. Mc Graw Hill. 

Luz Ernestina Fierro Murga, Ana María Arras Vota and José Luis Leyva González. (2008). The dimensions of quantitative research. In University and Knowledge, coordinated by Isabel Guzmán I. México. Mc Graw Hill.

Ana María Arras Votes. (2008). Qualitative research methodology. In University and Knowledge, coordinated by Isabel Guzmán I. México. Mc Graw Hill.

Ana María Arras Vota, Judith Candia Social construction of technology: fine-grained multi-seeder Accepted for publication in 2009 in the Revista Mexicana de Agronegocios CLASS Index (Of.517.01.HL / 99).

Ana María Arras Votes Organizational communication Published in the series of University Texts of the Autonomous University of Chihuahua

Editions: 1st in 1990. 2nd in 1999 and 1st reprint of the 2nd edition 2002.

ISBN 1st edition 968-6331-04-2

ISBN 2nd edition 968-6331-45-X

Research projects:

Proyectos de investigación:

Title of the project

Sponsor Name Start Day End Day

Problemática de la Educación Agropecuaria en la Universidad Autónoma de Chihuahua

Universidad Autónoma de Chihuahua 03/05/2005 30/04/2006

Interacción entre comunicación, poder y cultura en las organizaciones

ANFECA, UNAM, UACh 12/05/2001 09/09/2007

Análisis de opinión sobre el currículo y el desempeño de los estudiantes. Casp: Catedráticos de la Facultad de Ciencias Agrotecnológicas de la Universidad Autónoma de Chihuahua

Universidad Autónoma de Chihuahua 15/01/2006 15/05/2008 Ambiente y satisfacción laboral de los docentes del área agropecuaria. Caso: Facultad de Ciencias Agrotecnológicas de la UIniversidad Autónoma de Chihuahua Universidad Autónoma de Chihuahua 15/01/2006 15/05/2008 Análisis de caso: La consultoría ética como una estrategia emergente para auxiliar a los pequeños y medianos productores del sector agropecuario Universidad Autónoma de Chihuahua 22/02/2004 18/05/2004 Proyectos Emprendedores Estudiantiles, prometedora alternativa para impulsar la creación de empresas agropecuarias Universidad Autónoma de Chihuahua 24/01/2004 21/05/2004 Factores que inciden en el comportamiento académico de estudiantes del área agropecuaria Universidad Autónoma de Chihuahua 25/01/2005 25/04/2007 Construcción del conocimiento frágil versus construcción científica del conocimiento: Paradigma emergente en la educación Universidad Autónoma de Chihuahua 25/01/2005 25/05/2005 Dilemas conceptuales que conforman el imaginario colectivo estudiantil: Relativismo y pragmatismo en el aprendizaje Universidad Autónoma de Chihuahua 25/01/2005 27/08/2005 Satisfacción de los estudiantes universitarios. Caso: Facultad de Ciencias Agrotecnológicas Universidad Autónoma de Chihuahua 21/01/2008 15/12/2012

She has also directed bachelor's and master's thesis and I have taught courses and seminars in bachelor's and master's degrees in Administration, Agrotechnology Administration, Human Resources, Marketing and in the Doctorate in Administration.

José Luis Jáquez Balderrama, Autonomous University of Chihuahua

Higher education: Autonomous University of Chihuahua, Faculty of Philosophy and Letters (1991)

Other Levels: Master of Higher Education, UACH (1998-2001)

Doctor in Communication Sciences, University of La Laguna, Spain (1999-2003)

Years of journalistic experience: 28

Media where he has worked: Heraldo de Chihuahua, Norte de Chihuahua, Novedades de Chihuahua, Vanguardia de Chihuahua, Radio Universidad UACH and GRD Atena 760 A.M.

TEACHING ACTIVITY :

Professor: Faculty of Agrotechnological Sciences –UACH– 1992 - 2008.

Faculty of Accounting and Administration UACH (2008)

Regional Center for Training in Journalism of the UACH (1996-2000)

Taught subjects:

Scientific Expression Investigation methodology Public relations Ethics Communication Advertising Methods and Techniques Journalistic genres Political communication Taught courses: What is journalism and Who is a journalist? (UACH, 1999-2000) Radio Production and Organization (Radio Universidad, 1996-2000) The New Reality of Social Communication (Tecnológico de Chihuahua 2002) Public Relations (thesis course) Postgraduate of the Faculty of Accounting and Administration UACH (2005) Published books: Journalism: Footprint of the man light of freedom An artist in his midst: History and journalistic deontology Chihuahua Roots of an electoral vocation

Luz Ernestina Fierro Murga

For more than 25 years he combined academic work with work experience in the three levels of government. She is a full-time research professor at the Autonomous University of Chihuahua, at the Faculty of Accounting and Administration.

She has a degree in Spanish Letters from the Faculty of Philosophy and Letters.

She has master's degrees in Administration, Human Resources Administration, and Education Sciences with a specialty in Research, whose thesis earned her honorable mentions.

She has various publications in educational books such as Administration and its application to agricultural companies; Language and communication; co-participation in the book Coves del traveler, poetic texts; in magazines and conference proceedings; book of the authorship of her: In search of a leader, structural analysis of the conformation of her.

Member of the Academic Body "Educational Development". The lines of research that she cultivates are: Administration, Ethics and Bioethics and Education.

References

Álvarez-Gayou, J. (2004): Cómo hacer investigación cualitativa. México: Paidós.

Armenakis, A. & Harris, S. (2002): "Crafting a change message to create transformational readiness". En Journal of Organizacional Change Management, 15(2), 169-183. DOI: https://doi.org/10.1108/09534810210423080

Arras, A. (2002): Comunicación organizacional. (2ª ed.). México: Universidad Autónoma de Chihuahua.

Arras, A. (2007). La acción comunicativa, estrategia de poder y agente de cambio en las prácticas organizacionales. Disertación doctoral no publicada, UNAM, México.

Baba, M., Falkenburg, D. y Hill, D. (1997): "Cambio empresarial: dimensiones culturales de las nuevas tecnologías". En Santos, M. J. y Díaz, R. (Ed.), Innovación tecnológica y procesos culturales. Nuevas perspectivas teóricas (pp.142 – 191). México: Fondo de Cultura Económica.

Barker, J. R. (1999): The Discipline of Teamwork. EE. UU: Sage Publications.

Bass, B. (1990): "From Transactional to Transformational Leadership: Learning to Share the Vision". Organizational Dynamics, New York: 18(3), 19-34. DOI: https://doi.org/10.1016/0090-2616(90)90061-S

Bauman, Z. (2002): La cultura como praxis. (A. Roca Álvarez, Trad.). España: Paidós Studio.

Begun, J., Zimmerman, B. & Dooley, K. (2003): "Health Care Organizations as Complex Adaptive Systems". En Mick. S. & Wyttenbach, M. Advances in Health Care Organizations Theory. (pp. 253-288). USA: Jossey-Bass.

Bertalanffy, L. (2001): Teoría General de los Sistemas. (13ª ed.). (J. Almela, Trad.). México: FCE.

Beslin, R. & Reddin, Ch. (2004): "How leaders can comunícate to build trust". Ivey Business Journal Online. 1-6.

Bieber, R. (1997): "Bridging the gap: Using effective communications to improve corporate management". Risk Management. 44(2), 39-41.

Bormann, E. (1985): "Homo Narrans Symbolic Convergence Theory: A Communication Formulations". Journal of Communication, 35(4), 128-138. DOI: https://doi.org/10.1111/j.1460-2466.1985.tb02977.x

Bormann, E., Knutson, R. & Musolf, K. (1997): "Why do people share fantasies? An empirical investigation of a basic tenent of the symbolic convergence communication theory". Communication Studies, 48(3), 254-276. DOI: https://doi.org/10.1080/10510979709368504

Cabello, A. (2000): "Análisis organizacional: uso de la metáfora frente a la complejidad".Revista de Ciencias Sociales y Humanidades. UAM Unidad Iztapalapa. Nueva época. 20(48), 53-62

Coeto, M. y Dávila, A. (2000): "Efectividad en una dependencia de gobierno mexicana: evidencia para la modernización de la administración pública". Revista de Ciencias Sociales y Humanidades. UAM Unidad Iztapalapa. Nueva época. 20(48), 119-134.

Conger, J., Kanungo, R., Menon, S. & Mathur, P. (1997): "Measuring Charisma: Dimensionality and validity of the Conger-Kanungo scale of charismatic leadership". Revenue Canadienne des Sciences de l´Administration.14(3), 290-302. DOI: https://doi.org/10.1111/j.1936-4490.1997.tb00136.x

Cuerpo de Gobierno de la UMF33 del IMSS. (2004): Documento de autodiagnóstico hacia la calidad de la UMF33. México: Chihuahua, Chih.

Cuerpo de Gobierno de la UMF33 del IMSS. (2005): Reporte Extenso de la UMF33 para el Premio IMSS a la Calidad. México: Chihuahua, Chih. Chávez, J. (2003). La cultura regional. En Orozco, V. (Ed.), Chihuahua Hoy. (pp. 49–80). México: Universidad Autónoma de Cd. Juárez, Chihuahua.

Dávila, A. y Martínez, N. (1999): Cultura en organizaciones latinas. México: Siglo XXI.

DiMaggio, P. (1997): "Culture and Cognition. Annual Review of sociology. 23. 263-287. DOI: https://doi.org/10.1146/annurev.soc.23.1.263

Duck, S. (2002): Hypertext in the key of G: Three types of “history” as influences on conversations". Communication Theory, 12(1), 41–62. DOI: https://doi.org/10.1111/j.1468-2885.2002.tb00258.x

Echeverría, R. (1994): La ontología del lenguaje. Chile: Dolmen.

Elving, W. (2005): "The role of communication in organisational change". Corporate Communications, 10(2), 129-138. DOI: https://doi.org/10.1108/13563280510596943

Estrada, K. (2003, 4 de octubre): "Según estudios realizados a 22 instituciones El ISSSTE, con menor calidad en servicio médico. Trato digno, ausencia de galenos y desabasto de medicinas". El Heraldo de Chihuahua, pp. F1, F2

Fichter, J. (1986): Sociología (15ª ed.). (A. E. Lator,Trad.). España: Herder.

Flores, F. (1994): Creando organizaciones para el futuro. (2ª ed.). Chile: Dolmen.

Foucault, M. (1979): Microfísica del poder. (2ª ed.). España: La Piqueta.

Geertz, C. (1973): The interpretation of cultures. EE. UU.: Basic Books.

Geertz, C. (1997): La interpretación de las culturas. (A. Bixio, Trad.). México: Gedisa.

Grobman, G. (2005): "Complexity theory: a new way to look at organizational change". Public Administration Quarterly, 29(3). 350-382.

Gustavsson, B. (2001): "Power over meaning Whither Human Values Management of Power. Ethical & value aspects". Delhi, India: Oxfor Univ. Press. http://www.fek.su.se/Home/gus/PAPERS/Power%20over%20meaning.htm

Heracleous, L. (2002): "The contribution of a discursive view to understanding and managing organizational change. Strategic change". 11(5), 253-261. DOI: https://doi.org/10.1002/jsc.601

Hine, C. (2004): Etnografía virtual, España: UOC.

House, R. & Stank, T. (2001): "Insights from a logistics partnership". Suplí Chain Management. 6(1), 16-21. IMSS. (2006). En: https://www.emerald.com/insight/content/doi/10.1108/13598540110380877/full/html DOI: https://doi.org/10.1108/13598540110380877

Jackall, R. (2003): "The World of Corporate Managers". En The Sociology of Organizations. USA.: Sage Publications.

Kalla, H. (2005): "Integrated internal communications: a multidisciplinary perspective". En Corporate Communications, 10(4), 302-314. DOI: https://doi.org/10.1108/13563280510630106

Kast, F. y Rosenzweig, J. (1979): Organization and Management. EE. UU.: Mc GrawHill.

Kaye, D. (1995): "Sources of information, formal and informal". En Management Decision, 33(5), 13-15. DOI: https://doi.org/10.1108/EUM0000000003898

Koslowsky, M. & Stashevsky, S. (2005): "Organizational values and social power", International Journal of Manpower, 26(1), 23-34. DOI: https://doi.org/10.1108/01437720510587253

Kreps, G. (1995): La comunicación en las organizaciones. (2ª ed.). (L. Santacruz, Trad.). EE. UU: Adisson Wesley.

Larkley, L. & Morris, C. (1995): "Organizacional commitment as symbolic process". En Western Journal of Communication. SalLake City; 59(3), 193-213. DOI: https://doi.org/10.1080/10570319509374517

Lewis, L. (1999): "Disseminating information and soliciting input during planned organizational change: Implementers' targets, sources, and channels for communicating". En Management Communication Quarterly: McQ, 13(1), 43-75. DOI: https://doi.org/10.1177/0893318999131002

Maass (2003): En Thomsen, C. Horizontes de Comunicación y Cultura. (pp. 211-217). México: Ediciones Taller Abierto.

Martin J. (2002): Organizacional Culture: Mapping the Terrain. EE. UU.: Sage. DOI: https://doi.org/10.4135/9781483328478

Martin J. (2004): Organizacional Culture. Research Paper Series. EE. UU.: Stanford.

McAleese, D. & Hargie, O. (2004): "Five guiding principles of culture management: A syntesis of best practice". En Journal of Communication Management, 9(2), 155-170. DOI: https://doi.org/10.1108/13632540510621399

Meek, J. & Newell, W. (2005). "Complexity, interdisciplinarity and public administration: Implications for integrating communities". En Public Administration Quarterly, 29(3), 321-349.

Morçöl, G. (2005): "A new systems thinking: implications of the sciences of complexity for public policy and administration". En Public Administration Quarterly, 29(3). 297-320.

OCDE. (2006): http://www.oecd.org/health.

Orozco, V. (2003): Hitos de la Historia Chihuahuense. En Orozco, V. (Ed.), Chihuahua Hoy: visiones de su historia, economía, política y cultura. pp. 11–48. México: Universidad Autónoma de Ciudad. Juárez, Chihuahua.

Padilla, B. (2001): Manual de estilo de publicaciones de la American Psychological Association. (5a ed.).(Chávez. M., Padilla. G., Inzunza, M. Trad.). México: Manual Moderno.

Pasquali, A. (1990): Comprender la comunicación. (4ª ed.). Venezuela: Monte Ávila Editores.

Proctor, T. Doukakis, I. (2003): "The role of internal communication and employee development". En Corporate Communications, 8(4), 268-277. DOI: https://doi.org/10.1108/13563280310506430

Rogers, E. y Rogers, R. (1980): La comunicación en las organizaciones. (A. Vasseur, Trad.). México.: McGraw Hill.

Rojas, R. (1999): Guía para realizar investigaciones sociales. (33ª ed.). México: Plaza y Valdés.

Santos, M. (1999): "Cultura y tecnología en la organización industrial mexicana". En Dávila. A. y Martínez, N. (Ed.), Cultura en organizaciones latinas. (pp. 116-160). México: Siglo XXI.

Sapir, E. (1957): Culture, Language and Personality. Selected language. EE. UU.: University of Califorma Press.

Schein, E. (1985): Organizational culture and leadership. EE. UU.: Jossey- Bass.

Schein, E. (1996): "Culture: the missing concept in organization studies", -40th Anniversary Issue- Administrative Science Quarterly. DOI: https://doi.org/10.2307/2393715

Scott, R. (2003): Organizations Rational, Natural, and Open Systems. EE. UU.: Prentice Hall.

Secretaría de Salud. (2000): Programa Nacional de Salud 2001 – 2006. Programa de acción: Cruzada Nacional por la calidad de los servicios de salud. México.: Secretaría de Salud.

Smircich, L. (1983): "Concepts of Culture and Organizacional Análisis", en Administrative Science Quarterly, 28, 339-358. DOI: https://doi.org/10.2307/2392246

Spradley, (1979): The ethnographic interview. USA. Holt, Rinehart & Winston.

Stewart, J. & Kringas, P. (2003): "Change management-strategy and values in six agencies from the Australian Public Service". En Public Administration Review, 63(6), 675-688. DOI: https://doi.org/10.1111/1540-6210.00331

Trahant, B. (2006): "Communication: The Key to Sustainable Government Transformation". En Public Mannager, 35(3), 13-19.

Watzlawick, P., Helmick, J. y Jackson, D. (1983): Teoría de la comunicación humana. (3ª ed.). Barcelona, España: Herder.

Whorf, B. (1956): Language, Thought and Reality. EE. UU.: Technologic Press and John Wiley and Sons.

Yin, R. (2003): Case Strudy Research: Design and Methods. (3rd Ed.). EE. UU.: Sage Publications.

Published

2008-08-28

How to Cite

Arras Vota , A. M. de G., Jáquez Balderrama, J. L., & Fierro Murga, L. E. (2008). Communication and organizacional change. Revista Latina De Comunicación Social, (63), 418–434. https://doi.org/10.4185/RLCS-63-2008-792-418-434

Issue

Section

Miscellaneous