Knowledge transfer for the social era within journalistic organisations. A study of Spanish cases
DOI:
https://doi.org/10.4185/RLCS-2019-1376Keywords:
Knowledge transfer, media innovation, organisational culture, El Confidencial, Vocento, CivioAbstract
Introduction: Fluid knowledge transfer is essential to for the transmission of best practices and for improving organizational performance. In the media sector, which several authors consider to be a “high risk” industry, this process is even more important because it increases the innovative strength of the organisational culture and allows professionals to become aware of the need to adapt themselves to the changing environment. Methods: This paper uses non-participant observation and interviews with the heads of knowledge transfer of four Spanish news media companies —El Confidencial, Vocento, Civio and Weblogs SL— to explore the importance they give to knowledge transfer, the methods they use to achieve it as well as the barriers and drivers they encounter in the process. Results and discussion: The results confirm that the knowledge transfer mechanisms and conditions detected within the media companies under study, such as workload, usefulness attributed to knowledge and sender-receiver trust, are similar to those existing in international industries.
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