La usabilidad como problema de comunicación

Daniel  Palacio Samitier; Francisco  de Zulueta Dorado; Rebeca  Diez Somavilla; José Luis  Giménez López

doi:10.4185/RLCS-2021-1492

Authors

Daniel Palacio Samitier Polytechnic University of Valencia https://orcid.org/0000-0001-9146-4262
Francisco de Zulueta Dorado Polytechnic University of Valencia http://orcid.org/0000-0003-0538-8481
Rebeca Diez Somavilla Polytechnic University of Valencia https://orcid.org/0000-0002-2620-5229
José Luis Giménez López Polytechnic University of Valencia https://orcid.org/0000-0003-1762-3071

DOI:

https://doi.org/10.4185/RLCS-2021-1492

Keywords:

usability, communication, interface, user, design, standardization, patterns

Abstract

Introduction: A graphical interface, in order for it to be considered truly "usable", must provide the user with sufficient information, both about the possible functionalities of the application and how to interact with it. This article addresses this issue from the point of view of communication. Understanding the interface as a means that seeks communication between two systems (man and machine) through its own language. This language has its own characteristics inherent to the medium. Methodology: This is a comparative analysis, exploring co-relational aspects of the use of usability in screen design. Conclusions: We observe how usability, in addition to the problems of understanding the interface and its interaction, also results in problems such as uniformity in design and lack of creativity in the creation of new interfaces.

Downloads

Download data is not yet available.

Author Biographies

Daniel Palacio Samitier, Polytechnic University of Valencia

Higher Polytechnic School of Gandía, Polytechnic University of Valencia. Department of Audiovisual Communication, Documentation, and Art History. Bachelor’s degree in Fine Arts. For several years I worked in pre-production for animated series and feature films. Since 2000, I have been working as a designer and developer of websites, applications, and videogames, at the time with Flash and now with HTML5/PHP and Unity. Since 2004, I have been an associate professor at the Polytechnic University of Valencia where I have taught various subjects in the degrees of Audiovisual Communication, Computer Engineering, and Interactive Technologies

Francisco de Zulueta Dorado, Polytechnic University of Valencia

Higher Polytechnic School of Gandía, Polytechnic University of Valencia. Department of Audiovisual Communication, Documentation, and Art History. Ph.D. and Lecturer at the Department of Audiovisual Communication (DCADHA) of the Polytechnic University of Valencia. As a professional, he has developed multimedia projects for companies such as Evax (Arbora group), Pau Education, FirstClass, Dideco, Danone, Petit-Suisse, Nokia, General Óptica, or Grupo Editorial NG. He has also collaborated in the development of the SIES-data project of the Ministry of Culture, Education, and Science of the Generalitat Valenciana and the computerization of the Metro Valencia Emergency Plan, among others. More recently, he has participated in the research project “Hybrid and Inter-recipient Synchronization (IDMS) to Enable Personalized, Immersive, and Shared Enriched Multimedia Experiences” (2014-2017) subsidized by the Ministry of Economy and Competitiveness of Spain.

Rebeca Diez Somavilla, Polytechnic University of Valencia

Higher Polytechnic School of Gandia, Polytechnic University of Valencia. Department of Documentation, Communication, and Art History. Ph.D. from the Polytechnic University of Valencia. She is currently an assistant professor at EPSG in the degree of Audiovisual Communication and the Master’s Degree in Transmedia Communication. Her publications focus on the teaching world and the interaction of different social networks in an educational, political, and social context with more than 15 articles in journals and 8 book chapters. She is co-director of the International Congress on Communication and Technology, Comunica2, which in November 2020 celebrated its 10^th edition, and editor of the annual publication. She collaborated in several European projects: O-City, Eid4Spain-19, and Edihosp. As a professional, with 25 years of experience, I have directed the communication of European projects, press offices, specialized tourism and decoration magazines, television, radio, and collaborator of media such as ABC, Levante-EMV.

José Luis Giménez López, Polytechnic University of Valencia

Higher Polytechnic School of Gandía, Polytechnic University of Valencia. Department of Graphic Engineering. Ph.D. from the Polytechnic University of Valencia, member of the Graphic Technologies Research Center. He currently is an associate professor at EPSG in the degrees of Audiovisual Communication and Interactive Technologies. I have made numerous educational and research publications. Working on various projects of European and national nature. Professional with more than 20 years of experience as project director, art director, Development and Design department; Graphic, multimedia, web design projects. I have collaborated in projects of architectural infographics, videogames, and interactive multimedia for companies such as Mini, Fivia, Dotahur, Corporación Dermoestética, Hero Baby, Telefónica, Bancaja, Movistar, as well as for institutions such as the Ministry of Industry, Tourism, and Commerce, or the Ciudad de las Ciencias y las Artes.

References

Beauchamp, R. (2017). Designing sound for animation. Taylor & Francis.

Chen, W., Shidujaman, M., Jin, J., & Ahmed, S. U. (2020). A Methodological Approach to Create Interactive Art in Artificial Intelligence. In International Conference on Human-Computer Interaction. Springer, Cham.

Collins, K. (2008). Game sound: an introduction to the history, theory, and practice of video game music and sound design. Mit Press.

Cremonesi, P., Elahi, M., & Garzotto, F. (2017). User interface patterns in recommendation-empowered content intensive multimedia applications. Multimedia Tools and Applications, 76(4), 5275-5309. https://doi.org/10.1007/s11042-016-3946-5

Dasgupta, R., Dasgupta, R., & Srivastava. (2018). Voice User Interface Design. Berkeley, CA, USA: Apress.

Fernández Ruiz, M. J.; Angós Ullate, J.M. & Salvador Oliva, J.A. (2001) Interfaces de usuario: Diseño de la visualización de la información como medio para mejorar la gestión del conocimiento y los resultados obtenidos por el usuario. V congreso Isko-España. 10 (7-8) https://dialnet.unirioja.es/descarga/articulo/1456152.pdf

Google (2020). Material Design. https://material.io/

Haaksma, T. R., de Jong, M. D., & Karreman, J. (2018). Users’ personal conceptions of usability and user experience of electronic and software products. IEEE transactions on professional communication, 61(2), 116-132. http://dx.doi.org/10.1109/TPC.2018.2795398

Hassan Montero,Y.(2011), Introducción a la interacción persona-ordenador. PID_00176056 https://www.exabyteinformatica.com/uoc/Informatica/Interaccion_persona_ordenador/Interaccion_persona_ordenador_(Modulo_1).pdf

Hernández Sampieri, R. (2018). Metodología de la Investigación: Las rutas cuantitativa y mixta (McGraw Hill)

Holman, T. (2012). Sound for film and television. Taylor & Francis.

Krieg-Brückner, B., & Mossakowski, T. (2017). Generic Ontologies and Generic Ontology Design Patterns. In WOP@ ISWC.

Krug, S. (2018). Don't make me think!: Web & Mobile Usability: Das intuitive Web. Ed.: MITP-Verlags GmbH & Co. KG. 978-3-95845-766-9.

Lewis, R., & Luciana, J. (2020). Digital Media Foundations: An Introduction for Artists and Designers. Routledge.

Oviatt, Sharon (1997). Multimodal Interactive Maps: Designing for Human Performance. In Human-Computer Interaction, 12 (1) 93-129. http://dx.doi.org/10.1080/07370024.1997.9667241

Sánchez, W., (2011) La usabilidad en Ingeniería de Software: definición y características. Ing-novación. Revista de Ingeniería e Innovación de la Facultad de Ingeniería, Universidad Don Bosco. 1 (2) 7-21. http://hdl.handle.net/10972/1937

Shan ben tu shu (2015) GUI Design. SendPoints Publishing Company Limited.

Tilak, G., & Bhaumik, A. A Review on Security and Usability of Graphical User Interface Design.

Toxboe, A. (2019) Design patterns. http://ui-patterns.com/patterns

Van Welie, M. (2007), Interaction Design Pattern Library - Welie.com. http://www.welie.com/patterns/index.php

Watson, C. (2020). Elements of Design. https://www.smileycat.com/category/elements-of-design/

Wu, L., Su, Y., & Wang, J. (2020). Influence of Visual Symbol’s User Background and Symbol Semantic Abstraction Level on User’s Cognition in AR Auxiliary Assembly Environment. In International Conference on Human-Computer Interaction (pp. 127-137). Springer, Cham.

Zheng, R. Z., & Greenberg, K. (2019). Leveraging Computer Interface to Support Creative Thinking. In Interface Support for Creativity, Productivity, and Expression in Computer Graphics (pp. 246-265). IGI Global.