Necesidades de información en pacientes con enfermedades crónicas. ¿Cómo evitar el ruido en la relación médico-paciente?

Marc  Compte-Pujol; Guillem  Marca-Francès; Jesica  Menéndez-Signorini; Joan  Frigola-Reig

doi:10.4185/RLCS-2020-1423

Authors

Marc Compte-Pujol University of Vic-Central University of Catalonia. Spain https://orcid.org/0000-0002-6694-2485
Guillem Marca-Francès University of Vic-Central University of Catalonia. Spain https://orcid.org/0000-0002-1586-8625
Jesica Menéndez-Signorini University of Vic-Central University of Catalonia. Spain https://orcid.org/0000-0002-4833-5956
Joan Frigola-Reig University of Vic-Central University of Catalonia. Spain https://orcid.org/0000-0003-4195-1104

DOI:

https://doi.org/10.4185/RLCS-2020-1423

Keywords:

chronic diseases; doctor-patient relationship; information; noise

Abstract

In terms of healthcare, information adequate to the patient's needs usually contributes to a better relationship with health personnel, since both actors can share knowledge and improve their communication. In this research, we conducted a qualitative phenomenological study, analyzing the content of subjective experiences explained by chronic patients recently hospitalized in the city of Vic (Barcelona). Our aim was identifying, from the patient's perspective, what messages and topics were the most important for them in terms of information and in which way they preferred to receive them in order to avoid noise. To do this, we developed a couple of focus groups with patients and their relatives and 15 in-depth interviews with patients admitted to the hospital. Results show that patients evidence their predilection for easily understandable and preferably written information, while at the level of noise and communication problems, patients criticized an excess of communication exclusively oral and insufficient by doctors, something that often generates stress and makes them feel closer to nurses, who are more accessible and communicative. The results also point to the commitment to the co-creation of information between health professionals and the patients themselves to improve future relationships.

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Author Biographies

Marc Compte-Pujol, University of Vic-Central University of Catalonia. Spain

PhD in Communication and with a university master’s degree in Strategy and Advertising Creativity by Universidad Ramón Llull (URL) of Barcelona (Spain), bachelor in Audiovisual Communication by Universidad Pompeu Fabra (UPF) and master’s degree in Cinematographic Management by ESCAC (Universidad de Barcelona-UB). He teaches on subjects like Audiovisual Communication, Advertising and Public Relations as Associate Professor in the Faculty of Business and Communication of Universidad de Vic-Universidad Central de Catalunya (UVIC-UCC). He is coordinator of the University Master’s Degree in Strategic Marketing and Innovation of UVic-UCC and member of the Research Group Learning, Media & Social Interactions (LMI) of UVic-UCC, a group consolidated and recognized by Generalitat de Catalunya (2017 SGR379). He has published several articles in national and international academic journals. His main research lines are focused on communication strategies, place branding, the dircom function and graduate and post-graduate university teaching on Public Relations.

Guillem Marca-Francès, University of Vic-Central University of Catalonia. Spain

PhD in Communication by Universidad Rovira i Virgili (URV); Graduate in Fine Arts by Universidad de Barcelona (UB) and in Advertising and Public Relations by Universidad Ramón Llull (URL). He is Associate Professor of the Faculty of Business and Communication (FEC) in Universidad de Vic - Universidad Central de Catalunya (UVic-UCC). A member of the Research Group Learning, Media & Social Interactions (2017SGR379). His research is focused on Public Relations and communication in healthcare.

Jesica Menéndez-Signorini, University of Vic-Central University of Catalonia. Spain

PhD in Audiovisual Communication and Advertising by Universidad Autónoma de Barcelona (UAB). Associate Professor of the Department of Communication of the Faculty of Business and Communication (FEC) in Universidad de Vic - Universidad Central de Catalunya (UVic-UCC). Associate Professor of the Department of Audiovisual Communication and Advertising of Universidad Autónoma de Barcelona (UAB) and collaborator, in said university, in the coordination of third level studies in marketing and communication. A member of the Research Group Learning, Media & Social Interactions (2017SGR379).

Joan Frigola-Reig, University of Vic-Central University of Catalonia. Spain

PhD in Communication by Universidad de Barcelona (UB). Associate Professor of the Department of Communication of the Faculty of Business and Communication (FEC) of Universidad de Vic - Universidad Central de Catalunya (UVic-UCC). Coordinator of the Research Group Learning, Media & Social Interactions (LMI) de la UVic-UCC, a group consolidated and recognized by Generalitat de Catalunya (2017 SGR379), specialized on education, communication and social action. He is part of the scientific committee of scientific journals such as XPA & Health Communication.

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