COMMUNICATION STRATEGIES IN DIVERGENCE: BETWEEN RIGOR AND MANIPULATION. A COMPARATIVE ANALYSIS OF THE POLITICAL COMMUNICATION OF THE UNITED STATES AND SPAIN FACING THE INITIAL STAGE OF THE COVID-19 CRISIS
DOI:
https://doi.org/10.4185/RLCS-2023-1899Keywords:
covid-19, political communication 2.0, crisis communication, USA, Spain, Twitter, PandemicAbstract
Introduction: On December 31, 2019, the World Health Organization (WHO, hereafter) reported the first case of a new respiratory infection, in the city of Wuhan.This study focuses on how political communication 2.0 has contributed to prevent and protect citizens, during early stages the covid-19 crisis, in a comparative perspective between USA and Spain. Specifically, the paper focuses during the first 90 days of 2020 (from January 1 to March 31), in the latency phases - oriented to preparedness and prevention- and of crisis outbreak. Methodology: The paper analyzes the content of the messages through the Twitter accounts of Donald Trump -@realdonaldtrump-, the White House -@WhiteHouse-, and the CDC - @cdcgov; and Pedro Sánchez -@sanchezcastejon-, the Ministry of Health -@sanidadgob-, and the account of the Moncloa -@desdelamoncloa-. By conducting quantitative and qualitative analysis. Results: the findings show a divergent communication strategy. While the Spanish actors followed adequately the guidelines of health crisis communication; in the US case, specifically in Trump´s account, it is observed a politicized communication strategy rejecting the messages from public health sources. Conclusions: Political communication is an essential element not only for good governance and management but also for the preparation and awareness of a citizenry lacking knowledge or previous experience in a major crisis. In this case of study the institutional communication strategy was appropriate in both countries and helped to face an unprecedented major health crisis.
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